Order to Cash - Process Associate - Greek in Bucuresti

Responsibilities • The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions. • Booking of Incoming Payments: - Bank Statement; - Remittance advices. • Review customer complaints and update customer records if required• Documenting customer interactions & providing information to customers• Coordinating the chase activity, query resolution/dispute management: - Verbal & Written Communication with client; - Verbal & Written Communication with related departments. • Managing dunning letters/collection letters: - Issuing, checking and sending dunning letters/Collection letters • Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures • Escalating of all unsolved/unclear issues to the team leader Qualifications Minimum qualifications • Bachelor’s degree• Relevant experience in Order Management or Cash application • Strong Communication Skills (verbal and written) Preferred qualifications • Good level of Greek (C1) and English (B2)• Good customer handling skills • High Energy level • Good interpersonal skills that can lead multiple responsibilities simultaneously • Good influencing skills and interpersonal, analytical skills and attention to detail • Good team commitment and results delivery orientation • Good experience in Order to Cash end to end processes • Good understanding of the MS Office suite What can we offer? • Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional trainings and great career development opportunities• Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts