Parking Operations Specialist in Alexandria

Job Description Northern Virginia Community College (NOVA) is the second largest community college in the United States and the largest public educational institution in Virginia. NOVA has more than 71,000 students and 2,600 faculty and staff members. As one of the most internationally diverse colleges in the United States, with a student body consisting of individuals from more than 180 countries, NOVA is committed to creating a diverse, inclusive, and equitable Virginia by fostering excellence in higher education. As an Achieving the Dream “Leader College,” NOVA is committed to the principles of access, opportunity, student success, and excellence by meeting the educational and training needs of the region and its people with excellent and affordable courses and programs, offered by an inspired and committed diverse faculty and support staff.With six unique locations throughout our region, each conveniently located within 40 miles of Washington D.C, we have Northern Virginia covered. NOVA’s Alexandria Campus is located seven miles from the nation’s capital, just across the Potomac River from Washington DC; the Annandale Campus, with its urban feel and suburban appeal, is ranked as the most diverse in Virginia and boasts a thriving Koreatown; the Loudoun Campus is located in a comfortable suburb steeped in colonial history; the Manassas Campus is located next to Manassas Battlefield Park, site of the first major battle of the Civil War; the Woodbridge Campus is home to municipal parks, state parks, and national wildlife refuges; and the Medical Education Campus, located in Springfield, is a uniquely specialized campus that stands apart from what most community colleges can offer, with the area boasting an abundance of hiking and biking trails, and parks with nature and wildlife areas.NOVA offers an opportunity to make a difference with outstanding career opportunities and competitive total rewards benefits, including a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement system. NOVA embraces opportunities to create a college community that is a welcoming and inclusive place to learn and work. We do this by fostering a sense of belonging and ensuring equity while maintaining an open, civil, and safe environment for our students, faculty, staff, and guests. In so doing, NOVA fulfills its mission to offer world-class teaching and learning to the Commonwealth of Virginia.The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports.General Description: Perform routine administrative, operational, financial, and customer-support services related to campus parking, transportation, and NOVACard operations.Duties and Tasks: An employee may be called upon to do any of the following duties depending on the current situation: • Perform front office duties including but not limited to: Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support. • Manage Print Services Support duties include but not limited to: Monitoring SmarterTrack for tickets and address as necessary. Refill paper, toner, and staples as needed. Troubleshoot paper jams. Escalate tickets to Tier 2 as needed. • Perform parking enforcement duties including but not limited to: Checking all applicable parking areas for infractions against parking policy, Issuing citations to vehicles, & properly maintaining parking equipment and hardware. Operating a state enforcement vehicle while preforming duties.Essential Functions: •Front Desk •Print Services •Parking Enforcement Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. KSA's/Required Qualifications Required KSAs: • Ability to interpret and apply policies, procedures and guidelines. • Communication and customer service skills • Good problem solving and critical thinking skills.Minimum Qualifications: • High School Diploma or equivalent • Computer experience working in a Windows environment • Valid Driver’s License Preferred Qualifications • Experience in an office environment • Cash-handling experience • Customer service experience, ideally dealing with customer concerns and problems.

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