Job Description - Patching Coordinator - Japanese / early morning shift (20000P13)
Job Description
All over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers.
From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle
Preferred Qualifications
Working schedule - 04:00 - 13:00 covering JAPAC
RESPONSIBILITIES:
Collaborate intensively with customers to get their quarterly patching scheduled taking into account the specific requirements for the customer’s business and their systems. Making sure all Platinum systems you will be responsible for are on certified software levels. And thus provide comprehensive 7X24 patching, upgrades, and management service on Engineered Systems customer environments to improve availability and performance.
JOB DESCRIPTION:
As a member of the Support organization, your focus is to organize and plan Engineered Systems upgrade, patching and support solutions to the Oracle customer base while serving as an advocate for customer needs. This involves planning, scheduling and performing Oracle Engineered Systems released patches including Oracle RDBMS, CRS and ASM as well as Oracle Enterprise Linux systems. Working with a primary point of contact for customers, you are responsible for facilitating customer upgrades and patching within the customer requested timeframes.
This role requires the Patch Coordinator to understand Customer’s system and database architecture and operations, and to provide accurate and timely planning for system and database patching and upgrade tasks. The goal is to achieve the highest possible customer satisfaction. Based upon strategic direction and initiatives, you must be able to deliver tactical results of agreed upon objectives.
The Patch Coordinator gives a “high-touch” support to Platinum customers to ensure a smooth service experience. This is accomplished by:
• serving as the primary non-technical contact for all customer issues
• training customers in the effective use of Oracle support
• managing the delivery of essential services and assessments
• meeting regularly with customers to understand criticality of the customer’s systems
• coordinating the resolution of specific customer requests by bringing the proper Oracle resources to bear
JOB REQUIREMENTS:
Have excellent customer service experience, excellent written and oral communication skills, structured organization skills and a thorough knowledge of IT concepts, strategies and methodologies as well as practices is essential. Preferred Qualifications: Bachelor's and Master's degree in Computer Science or Engineering.
QUALIFICATIONS:
• Bachelor’s Degree in Information Technology or Computer Science or equivalent work experience
• Experience in multi-tier architecture environment required
• High-level skills in database upgrades and patching and general computer programming and demonstrated experience in database analysis, scoping, data and process mapping
• Fundamental understanding of computer networking, systems and database technologies
• Ability to handle multiple tasks
• Excellent verbal and written English language communications skills
• Candidates must be highly motivated, must have initiative, team-oriented, and able to meet the aggressive schedules required in a fast moving environment
• Experience with OEM, Grid control, RMAN and tape management systems
• Advanced level of Japanese
DESIRED SKILLS / CERTIFICATIONS:
• Oracle RAC, CRS, CellCLI, ASM, RMAN, Data Guard all a plus
• Oracle installation, patch and upgrade within production environments
• Experience with OEM, Grid control, RMAN and tape management systems
• Project Management skills – some
• Any Oracle certifications are a plus
• ITIL certification is a plus
PERSONAL ATTRIBUTES:
• Self driven and result oriented
• Strong customer support and client relation skills
• Effective communication (verbal and written)
• Focus on relationships (internal and external)
• Strong willingness to learn new things and share them with others
• Influencing/negotiating
• Team player
• Customer focused
• Confident and decisive
• Expertise (maintaining professional in own discipline)
• Enthusiasm
• Flexibility
• Organizational skills
• Coaching/knowledge transfer Ability
• Strong Problem solving/analytical skills
WHO SHOULD APPLY?
Customer service people, having 4+ years of experience.
WHAT DOES THE JOB OFFER?
A Unique opportunity and long term career possibilities in different directions.
OVERTIME
The candidate should not expect to have to work overtime on a regular basis, but may be required on an as needed basis. The work hours would need to be flexible as you will have to adhere to each customer's scheduled timeframes.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Job
:Support
Location
:RO-RO,Romania-Bucharest
Job Type
:Regular Employee Hire
Organization
:Oracle
