Platform Support Analyst in Bucuresti

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential. The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential. Want to be a part of our team?Coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. Survey Tip: Employees whose primary responsibility is problem identification or providing instructions for self-help to routine problems should be matched to Help Desk Coordinator (9461-9464). Roles can have an internal or external client focus. May involve company-hosted, Web-enabled solutions or may include project-based jobs in conjunction with Professional Services and outsourcing functions. Working at NTT Responsible for addressing client requests and queries Support new clients/vendors onboarding Account servicing for all existing e-Commerce accounts Prepare language translation files Liaise with vendors and distributors with regards to new products releases Ensure Master Data consistency Liaise with Master Data team to set-up missing products Provide End users trainings Own administration and governance of the tool (set up new clients, catalogues, buyers, users, best sellers, landing page maintenance etc.) Improve e-commerce content management, online customer experience Support the Lead in process and the platform improvement Run ongoing Feature/Requirement testing Liaise directly with countries to resolve any complaints or issues as necessary Coordinate with the co-workers, lead persons and other departments as appropriate Run reports when required - high levels of data manipulation Handle and resolve customer complaints(internal/external) and any eStore related issues in accordance with established guidelines Become a good connoisseur of all eStore platform aspects and suggest enhancements to the system Responsible to receive incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards What will make you a good fit for the role? Previous experience within the eCommerce sector Previous experience in SAP is desirable MA or BA degree from Business Management or related field preferred Excellent written and verbal communication skills in English, German, French Excellent written and verbal communication skills in German or French Proactive and Can-do attitude Excellent communication skills to liaise with internal and external customers across different levels Be able to rely extensively on experience and judgment to plan and accomplish goals as well as performing a variety of tasks Ability to work independently as well as a team player, being able to build trust among colleagues and external partners Attention to detail and highly diligent approach to work Well-developed understanding for data analysis and interpretation