About AtosAtos is a global leader in digital transformation with 105,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos operates under the brands Atos and Atos|Syntel. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information spaceWhat we are looking for: We are looking for Process Manager to join our team. Key accountabilities: Process Specific • Responsible for establishment and consistent application of the Management process through the correct integration of the tools, resources, platforms, applications and databases; • Works with the Service Delivery Manager to ensure coordination and communication with the customer about changes; • Assessing urgent changes or deciding on the approval, delay or rejection of changes; • Chairs Process Advisory Board meetings (PAB), which reviews and approves changes; • Organize awareness/training sessions for Technical teams/engineers; • Ensure Process Management integration with the other ITIL processes; • Focuses on business requirements and business risk management and compliancy; • Analyze change records to determine any trends or apparent problems that occur, produce regular management reports, ensure KPIs are tracked and met; • Maintains and improves process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security); • Responsible for the integrity of the Forward Schedule of Process and may initiate RFCs; • Initiates follow-up actions to correct any problems or inefficiencies arising during execution of the Management Process and highlights any issues or ideas of improvement. Key skills The Process Manager has the following key-skills: • Builds long-term relationships with internal colleagues; • Excellent English communication skills (written and oral); • Successful delivery against commitments and deadlines. Experience/Knowledge Essential • Proven track record and knowledge of change management principles, methodologies, tools and their implementation in large complex environment; • Strong operational experience in the Management process; • Understanding of the ITIL best practices; • Experience in a customer service environment; • Outstanding stakeholder management skills including interpersonal, influencing and communication skills; • Competent with Microsoft Office #LI-Romania What we offer Training and certifications: Ongoing In-depth training with current and emerging products and technologies; Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop; Compensation: Competitive salary package and relocation bonus for candidates outside West Area; Extra vacation days;
Process Manager in Bucuresti
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