Responsibilities· Running compliance checks on all Free text PR incoming via Coupa; · Re-routing PR’s via approved Buying Channels (catalogs or web-forms) and preferred vendors; · Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met; · Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken; · Maintaining and updating content in Coupa for category cards, catalogs, preferred vendors, web-forms, to ensure accurate content that is easily accessible to all our business partners. · Acting as liaison to the Accounts Payable team; · Developing the communication between customers in order to have a smooth transaction; · Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs; · Keeping track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes; · Following-up with requesters/co-functional teams to provide quick resolutions; · Following-up up with Suppliers/Vendors whenever this is required; · Providing periodic updates to users/impacted parties on the status of the ticket/issue raised; · Transferring/Raising inquiries to appropriate teams for resolution; · Finding opportunities to improve or to streamline the process; · Proactively take action and identify Continuous Improvement opportunities. Qualifications we seek in you! Minimum qualifications · Very good knowledge of Serbian language, min. C1; · High School Degree (University graduate or Economic studies are an advantage); · Meaningful working experience in the Procurement field; · Accounting knowledge – intermediate level. Encouraged qualifications · Personal culture and client management expertise; · High motivation and ability to learn; · Willingness to improve through a fruitful collaboration with a world-class customer. What can we offer? · Attractive salary; · Stable job offers - employment contract · Work in a multicultural and diverse environment with employees from over 30 countries · Genpact supports professional trainings and great career development opportunities · Free access to our award-winning learning platform · Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
Procurement - Process Associate - Serbian in Bucuresti
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