Procurement – Senior Process Associate - French in Bucuresti

Responsibilities Running compliance checks on all Free text PR incoming via Ariba/Glovia; Re-routing PR’s via approved Buying Channels (catalogs or web-forms) and preferred vendors; Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met; Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken; Maintaining and updating content in Ariba for category cards, catalogs, and preferred vendors, web-forms, to ensure accurate content that is easily accessible to all our business partners. Acting as liaison to the Accounts Payable team; Developing the communication between customers in order to have a smooth transaction; Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs; Keeping track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes; Following-up with requesters/co-functional teams to provide quick resolutions; Following-up up with Suppliers/Vendors whenever this is required; Providing periodic updates to users/impacted parties on the status of the ticket/issue raised; Transferring/Raising inquiries to appropriate teams for resolution; Finding opportunities to improve or to streamline the process; Proactively take action and identify Continuous Improvement opportunities. Qualifications we seek in you! Minimum qualifications Very good knowledge of French language, min level C1 High School Degree (University graduate or Economic studies are an advantage); Encouraged qualifications Personal culture and client management expertise; High motivation and ability to learn; Working experience in the P2P field and SAP is a plus; Willingness to improve through a fruitful collaboration with an excellent customer. English B2 What can we offer? Attractive salary; Stable job offers - employment contract Work in a multicultural and diverse environment with employees from over 30 countries Genpact supports professional trainings and great career development opportunities Free access to our award-winning learning platform Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts


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