Job DescriptionThe Global Delivery Lead (GDL) will lead a team of procurement professionals for all workstreams for a dedicated client including but not limited to category management, strategic sourcing, contracting, supplier relationship management, procurement operations, and reporting and is accountable for the delivery and people management of a large (80+) person team with multiple layers and reporting relationships. He or she is responsible for day to day client engagement, global operations and delivery, team performance, resource capacity monitoring, and quality management. The GDL will act as a senior escalation point with the client and will work closely with the Global Engagement Lead to drive the success of the program. The GDL is expected to use best practices to resolve issues and demonstrate a broad and thorough understanding and application of procurement fundamentals. The GDL directly manages a team of Regional Delivery Leads and is responsible for all aspects of effective people and performance management. Additionally, he or she will foster a positive work environment, encourage cross-functional and cross-regional collaboration, and help to resolve human resources issues.Additionally, the GDL is responsible for developing relationships across WNS-Denali account leadership to share best practices and identify continuous improvement opportunities.Key Responsibilities / Job DutiesServe as the Global Delivery Leader and people manager of a procurement services team of 80+ individuals with multiple layers of reporting relationshipsMeet or exceed SLAs and KPIs and oversee the related tracking and reportingAct as the escalation point for the team and with the client, communicate and resolve operational issues, and escalate to the Global Engagement Lead as neededManage the team’s objective setting and achievement, performance, career growth, training, and competency developmentPrepare and lead operational review meetings with the client’s senior leadershipManage resource capacity to ensure adequate support for client requirements and balance the team’s workloadOversee the root cause analysis process and remediation of quality occurrences as part of overall quality managementEnsure operational excellence with a focus on continuous improvementProvide the Global Engagement Lead with insights into project work and operational and/or project issuesQualificationsRequired Education and ExperienceBachelor’s DegreeMBA or master’s degree in supply chain, operations, or business preferredMinimum 10 years’ work experience in the procurement space with roles of increasing responsibilityPrior management experience leading large, global, multi-layered teamsStrong people management skills Consulting or client service delivery experience preferredDeep understanding of procurement fundamentalsAdditional InformationWorking directly with US.Working Hours - 11:00 - 19:30Knowledge, Skills, and AbilitiesProcurement Functional/Technical Skills:Strong knowledge of Procure-to-Pay processesStrong Sourcing skills, including sourcing methodology and process, eSourcing technology, RFX development, and managementFamiliarity with various best practice sourcing approaches and techniquesStrong analytical skills and ability to work with data in Excel using pivot tables and various other key Excel functions to analyze, organize and present dataAbility to synthesize data, draw conclusions, and make recommendations based on an understanding of client objectives and requirementsProficiency in using Microsoft Office tools such as Excel, Word and PowerPoint, eProcurement tools, project management tools, and contract management tools.Business Fundamentals:Excellent written and verbal communication skills (both internally, with client stakeholders, and the supplier community)Demonstrated teamwork and team leadership capabilitiesExcellent project management skills including project planning, time management, multitasking, and critical path definitionExcellent problem-solving skillsClient Services Capabilities:Strong customer service orientation including demonstrated issue resolution and relationship management skillsConfidence and ability to prepare and lead client leadership meetingsAbility to learn and master client-specific processes, terminology, political environment, systems, and unique requirements by various business groupsSolid decision-making ability using available facts in sensitive client and internal situationsLeadership/People Management Skills:Strong leadership skills, including the ability to motivate and manage people
Procurement Services - Global Delivery Leader in Bucuresti
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