Procurement System Analyst with German in Bucuresti

WNS Denali is a procurement-focused, technology-agnostic managed services provider that enables organizations to win at procurement: influence more spend through Category Management and transition to a New Procurement Operating Model. We support Global 1000 companies by offering an array of best-in-class procurement solutions, including Category Management, Strategic Sourcing and Category Management, Contract and Supplier Management, Tactical and Transactional Procurement, and Accounts Payable. We bring deep Category expertise extending across various direct and indirect spend categories.Our efforts to integrate human capital strategy into the overall growth strategy have been acknowledged on several leading platforms. We were recently recognized in the AON Best Employer 2017 rankings, a feat that we have achieved for the second consecutive year. The WNS-Denali office in Pittsburgh was named a “Best Place to Work” in 2016, 2017 and 2020.WNS Denali, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Job Purpose:The Procurement Systems Analyst will support client’s Coupa L1 and L3 helpdesk. Resolve intermediate and complex Coupa related support tickets, from start to finish, including but not limited to – supplier enablement, Coupa pre deployment support and post delivery support, change management and best practice/optimization.  Key Responsibilities / Job Duties:Support End User EnablementSupport Supplier EnablementTest Script Creation and ExecutionCreate Approval FlowCatalog set up and enablementResponsible for application functionalityMake Configuration changesTroubleshoot integration issuesRelease management and updatesWebform creation and supportAssist with reporting creation and Dashboard publishingReporting creationStrong understanding of Coupa process and ability to apply concepts to various modules (e.g. upstream and downstream) are key for this role.  Knowledge, Skills and Abilities:Knowledge of Coupa Integrations to ERP systemsAbility to closely collaborate with global application teams for issue resolutionExcellent German verbal and written communication skillsAbility to follow a process based on documented guidelines without supervisionAbility to see the “big picture” of process and assist clients with delivering their processes into their applicationStrong customer service orientation including demonstrated ability to handle client issues and escalations with sensitivity and diligence, eliminating a need for further escalationProficiency in at least one procurement platform (Coupa preferred and Ariba, SAP desirable)