Professional Services Specialist in Bucuresti

Acronis is dedicated not just to cyber protection but to the general protection of its potential and current employees, interviews are being held virtually during the current global COVID-19 situation.Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Professional Services Specialist who is ready to join us in creating a #CyberFit future and protecting the digital world!The focus of this position is to be a single POC for Acronis partners and end customers, driving and advocating initiatives that deliver higher stability, better partner/customer satisfaction, all while driving MRR goals.Ideal candidate must be self-motivated with a proven record of accomplishment in project management, enterprise solutions design and technical account management. Ideal candidate must have experience working in geographically distributed and culturally diverse teams.WHAT YOU’LL DO Develop responses to RFIs and RFPs, technical & commercial proposals to prospective customers’ requirementsDevelop PSA and SOW in collaboration with Sales and Legal teamsDevelop project plan in scope of implementation, consulting and integration projects with end customers, manage project workWork with Datacenter Operations, R&D, Support, and other departments to clear technical roadblocks customer faces at implementation and post implementation stagesBuild and maintain current functional and technical knowledge of the entire Acronis product line, provide consultations to customer engaging experts from other Acronis teams as requiredReview customer’s implementation and integration plans and make recommendations in line with best practicesPresent new product functionality, engage customer in evaluation of new product releasesKeep track of customer run rates, develop remediation plan in case of negative dynamicsWork with R&D, Datacenter Operations, Support, Product, and other departments prioritizing and keeping track of customer’s incidents and feature requestsUpdate customer on regular basis about progress of work on support cases, incidents, and features requestManage process escalations, develop Acronis internal and customer facing executive summaries, develop root cause analysis reportsProvide feedback to Acronis Product Management teams based on customer requirementsConduct quarterly review meeting providing update on run rates, key projects, and planned activities for the next periodManage internal organization development projects, ensure consistent execution and reporting WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS) 3+ years of technical hands-on experience in 3 or more of the following areas – SaaS, IaaS, storages, hypervisors, backup, disaster recovery, RestAPI, IP network design/administration, DC/infrastructure design/operations, DBs administration, Python scripting, dashboards/reports, server administration3+ years in Project Manager or Technical Account Manager role in a software or systems integration companyExcellent communications, interpersonal, and presentation skillsExcellent business analysis, project, risk, and relationship management skillsAbility to interact and communicate with multiple stakeholders, including C-levelAbility to travel up to 30 percent of the time, including internationallyFluent written and spoken English language (German or Spanish is a plus) WHO WE AREAcronis is revolutionizing cyber protection by integrating backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—physical, virtual, cloud, and mobile—all at a low cost.Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis is truly a global organization with more than 1,900 employees in 33 locations in 18 countries. Its solutions are trusted by more than 5.5 million consumers and 500,000 businesses, including 100% of the Fortune 1000 companies. Acronis products are available through 50,000 partners and service providers in over 150 countries in more than 30 languages. Acronis is in an exciting phase of growth and expansion, recently receiving a $250 million investment from CVC Capital Partners, bringing the total valuation to more than $2.5 billion.WE OFFER Attractive remunerationSport cardMeal vouchersSupplemental Health insuranceAnnual paid leave of 25 working daysTickets for conferences and seminarsChallenging atmosphere and interesting projectsFuture career development in a multinational company Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.#LI-MM1 To help us track our recruitment effort, please indicate in your cover/motivation letter where ( you saw this job posting.


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