PwC Tech Level 3 Application Support in Bucuresti

Job Description & SummaryPwC IT Services:- Owns PwC’s three Global Hosting Centres;- Manages PwC’s global applications (applications used by member firms, including infrastructure, back office, or front office solutions;- Supports PwC Security Operations Centre, providing security monitoring services to the PwC network as a shared service. Headquartered in the UK, with subsidiaries in the US and Singapore, and branches in Germany, Romania, and the Czech Republic.Job Requirements and Preferences:Basic Qualifications:Minimum Degree Required: High School DiplomaMinimum Years of Experience: 6 year(s) of progressive roles managing IT operations quality control, process improvement, and compliance.Preferred Qualifications:Degree Preferred: Bachelor DegreePreferred Fields of Study: Information TechnologyPreferred Knowledge/Skills:Demonstrates intimate abilities and/or a proven record of success as a team leader in the following areas:Planning and building of information technology-related application and infrastructure services across a global network of professional services firms emphasizing global technology needs in various IT technical areas;Continuous Integration and DevOps;Agile Release Management;Operations control quality and process improvement systems (ISO 9000, SEI CMM, Six Sigma, etc);Technical security operations and information security standards example: ISO 17799 security standard);Deployment of code, establishing quality of deployments, as well as release and change processes;IT Service Management industry-leading practices (ITIL); and,Data Analytics service.Demonstrates intimate abilities and/or a proven record of success as a team leader in planning and building information technology-related application and infrastructure services in various areas that involve leveraging skilled project management including the following areas:Influencing others in a leadership capacity, proactively building working relationships within assigned customer organization;Designing strategies and release management processes in a complex global application and services environment;Managing the SLAs for release planning, building, checking and final deployment of software services;Managing relationships across the global organization at multiple levels;Identifying and addressing customer needs by developing and sustaining extensive customer relationships using networking, negotiation and persuasion skills to identify and offer potential new service opportunities;Preparing and presenting complex written and verbal materials including those articulating technical changes;Prioritizing workflow, managing schedules and resourcing projects;Translating industry specific knowledge into service improvement opportunities yielding quantifiable results;Verifying solution designs/architectures and building on compliance with mandatory standards;Planning and building releases for application services (build application release cluster, align applications, technology, and operations management for optimal resource oriented deployment);Performing as a team lead, leading teams to generate a vision, to establish direction and motivate members; andCreating an atmosphere of trust, leverage diverse views and coach staff to encourage improvement and innovation.Demonstrates intimate abilities and/or a proven record of success as a team leader in the following areas:Technology Platforms;Database Design;Data Management and Reporting Technologies;System Development Life Cycle (SDLC);Software Project Management Requirements;Design and Testing Techniques;Governance;Emerging data technologies;Automating Service Desk tasks;Digitally transforming the Service Desk;Experience with conversational AI; and,Implementing self service options and portals.