Job Purpose: As a Quality Manager, you will be responsible to drive customer satisfaction in service delivery and support operations , engage in process consulting, operational excellence, process assurance, add business value to customers through continuous improvements, automation, analytics & robotics and building people capability in Romania locations. Job descriptionYour main responsibilities would be:Achieve operational and business metrics defined for the Quality Function Travel to customer site on need basis on short term/medium term for process consulting, process innovation, robotic process automation and initiate pro-active solutions to customers to improve their processes Work closely with customer in assessment and understanding of client processes and to identify improvement areasBased on requirement, provide necessary trainings related to quality (lean, Six Sigma concepts) to client teams and drive effective change management in the processConduct process/ISO/standardization auditsImplement Continuous improvement projects. (Lean/Six Sigma/Kaizen, CI etc.)Conduct Quality related trainings. (lean, Six Sigma, Q-101 and other quality related trainings) Monitor and drive improvements in training coverage and participation from operational teamsIdentify opportunities around Analytics, Robotics, automation in the processes and enhance value delivered to customerMotivate and promote employee engagement towards continuous improvements and Wipro’s quality cultureStabilize Quality monitoring processes (i.e sample size selection, control checklists, feedback mechanisms and TNI) drive quality assurance rigor in the process to drive defect reductionSupport Operations in achieving SLA’s. Work closely with Operations in ensuring RCA is done and improvement actions are being put in place, monitored to drive improvement resultsAll Quality related improvements/activities that would either result or achieve in client and end-customer satisfactionRepresent Wipro in external forums, client visits and industry and demonstrate key practices followed around process and customer excellenceIdentify and replicate industry best practices and continuously upscale the processes followedWork closely with peer groups and communicate effectively to drive standard practices on accounts with global presence.To perform this job successfully the following skills are required:Graduate or Post Graduate in Economics or Technical FieldGreen Belt or Black Belt Certification (mandatory)Minimum 60 months of previous work experience in Quality Function (experience in SSC or BPO is preferred)Previous work experience in Implementation of Six Sigma projects and Quality processes is mandatory.Experience in working on analytical tools Tableau, R, Rapid Miner etc.Experience in managing multiple locations and institutionalizing quality management and practices in the locations dealing with multiple internal customers Benefits:- Opportunity to work in a young and dynamic environment - Opportunities to grow in the organization - Attractive benefits package (Flexible Benefits, Health Insurance, Life Insurance) etc. - Opportunity to develop and learn constantly - Access to internal training programs (career / individual) If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.However, if you are not interested but you know other people who might be, don't hesitate to suggest them to apply.
Quality Manager in Bucuresti
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