Remote | Customer Centricity Project Manager in Bucuresti

The role can be located anywhere in Romania.Our mission is to further build out and bring the voice of the customer to everything we do. We’re looking for a Customer Centricity Project Manager who will help us bring the voice of the customer to everything we do. Leading customer centricity from the strategic heart of the company is a key mission, for which we set up a Customer Centricity team. In that role you will be working closely with colleagues from Research, Design, Product and Data teams as well as business/country leaders.What you will be doing: Working closely with product, business and functional leaders (e.g. product, design, research, data) across OLX Group in designing and operationalising customer centricity programs for their teams as well as translating customer needs into roadmaps Bringing customer insights, needs and customer voice into strategic decisions and our prioritiesLeading cross-functional initiatives to develop customer centric capabilities in the company and strengthening our customer-focused cultureBuilding and re-shaping our ways of working and processes to put customer in the center while boosting efficiency and fast-decision making processBuilding interfaces between functions, ensure transparency and collaboration for relevant cross-functional topicsFostering a customer centric culture in the organization e.g. by promoting right behaviors, creating customer centric community, cultivating communication celebrating our successManaging and supporting relevant stakeholders and report to the Customer Centricity Director Who we're looking for: At least 3-5 years of experience in the customer experience field, program management or management consulting in a fast-paced and international (ideally tech) environment Experience in product, analytics, engineering, research and design discipline (more than two would be a big plus), understanding of the basic concepts, tools, methodologies in those disciplinesProven track record of developing and implementing plans to achieve business goals and objectives with clear and tangible metricsAbility to manage a diverse set of stakeholders in the multiple locations in a matrix organization environmentExperience in and excitement about how to drive great customer experiencesComfortable at influencing through strong relationships, expertise and data. Highly effective interpersonal and communication skillsProfessional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint)Fluent in English What we’ll give you: Outstanding opportunity to become a part of an international team of committed people learning from one another and contributing to the global Naspers Classifieds success.Great place to learn and develop within fast-growing, global classifieds leader which opens further career opportunities in diverse world of OLX and NaspersFun and informal environment where getting stuff done and enjoying the ride is far more important than rules and hierarchiesYou will have perks like company self-service, food supply, bonus system for good performance, and others We are turning Diversity & Inclusion into our superpower and competitive advantage. We encourage people of all races, ethnicities, disabilities, ages, gender identity or expression, backgrounds and experiences to consider applying for this role.Check our careers website Check out our talent, product, engineering and design blogs Follow us on