Provide L1 and L2 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.Manage critical customer issues and facilitate communication between customers, escalation, and engineering.Participate in cross-functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.Provide on-site support for customers when needed.English fluency both written and spokenL1 requirementsFrom a technical college or university with networking, security, programming and NFV experience, like Engineering or Computer Science Degree preferred.Associate network knowledge (or higher) preferred - JNCIA (CCNA) or ability to achieve this within 6 months.Eager to learn technology, interest in programming and scriptingNetwork fundamentals including routing, switching and security technologiesExcellent team playerStrong problem-solving skillsKnowledge in IP networking in layers 2-4(TCP/IP, Ethernet, VLANs, VLAN stacking QoS, STP, RSTP, OSPF, RIP, VRRP, IGMP, MPLS, Multicast routing protocols)Excellent Communications and Interpersonal Skills required, with a passion for the Internet, its growth, and related new technologies.Ability to learn and integrate new technologies in a fast-paced environmentL2 requirementL1 requirement2-3+ years of experience in a support role (field engineers or as technical support engineer)Experience mentoring junior team membersAchieved a minimum of JNCIS certification and preferably JNCIP (CCNP or eq.) level certificationWorking experience with traffic generators and network protocols analysis toolsPresentation skillsStrong problem-solving skills, applicable to large and complex network scenariosProven escalation management and leadership skillsAble to multitask when several critical issues happen simultaneouslyThe Technical Support Engineer will support client products from a major network infrastructure manufacturer, working directly with the partners and customers.The Engineer will work with a highly knowledgeable group of customers and act as an escalation point for other groups within the organization.WORKING ON SHIFTS to cover 8 am - 21 pmWe kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in English
Routing L1/L2 Technical Support Engineer in Bucuresti
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