SAFA Inhouse Consultant in Bucuresti

Perform First Level Support for internal SSC and external non-SSC end user;Create and submit incidents for Second Level Support (Following ITIL methodology);Monitor service/operational level agreements for each client, including developing associated performance indicators;Quality and controls check;Ensure quality during incident resolution process (provide information, perform tests, update ticket status, approve solution, close ticket);Solve Complex Change Requests and lead small/medium size projects;Analyze Change requests and the impact of implementing such changes on the system;Consult and configure changes;Suggest improvements; Ensure quality during change request resolution process (provide information, coordinate local tests, update ticket status, coordinate approval of solution, close ticket);Conducts technical tests and report issues to second level support and business if incidents cannot be solved by the internal team;Review output from the test case scenarios on FAT before PROD rollout;Conduct and receive process- and SAP-related trainings to new staff members;Proactively communicate functionality changes when identified to the users;Act as a knowledge center;Communicate with multiple stakeholders (requestors, higher support levels and central SAP team);Expert on SAP: >2 years operational SAP or accounting experience, Exposure to all FICO modules including submodules (GL, AA, AP, AR, FSCM, CO-CCA, EC-PCA);Expert Knowledge of accounting standards (local legal requirements & IFRS);Complex SAP FI/CO customizing knowledge, including end to end processes;Certified SAP FI/CO consultant a plus;Strong record as an ERP support Analyst;Knowledge of SAP FSCM and LO-AB would be an advantage;Business administration qualification or comparable qualification preferable;Business fluent English;Work autonomously;Experience of working in a large, complex Service delivery organization is a plus;Accountable for Complex Change implementation and small/medium size project;Coordination with SAFA Essen and SAGA NEW DELHI;Deep understanding and application of Service orientated approach; Independent, self-motivated employee with a desire to implement change and innovation;Strong communication skills including ability to work within virtual teams;Experience of training users at all levels including senior levels;Stakeholder Management;Planning and organizational skills utilizing and deploying modern technology;Experience of working in a large, complex Service delivery organization is a plus;Accountable for Complex Change implementation and small/medium size project;Coordination with SAFA Essen and SAGA NEW DELHI;Deep understanding and application of Service orientated approach; Independent, self-motivated employee with a desire to implement change and innovation;Strong communication skills including ability to work within virtual teams;Experience of training users at all levels including senior levels;Stakeholder Management;Planning and organizational skills utilizing and deploying modern technology.

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