•Processing orders / customer requests for:
•Booking of Orders in the ERP system
•Handling customer requests
•Ensure resolution to customer requests
•Follow-up on pending items
•Offering information to customers via e-mails/phone;
•Updating ERP regarding clients, supplies, pricing;
•Gathering information from logistics partners and informing customers regarding availability and deliveries;
•Creating orders (SOs) in the ERP system;
•Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;
•Building a relation with clients and sales representatives;
•Checking and solving potential issues between client purchase orders (PO) and system information;
•Communicating with the warehouse and forwarders and efficiently handle the delivery process to ensure return of goods to the final recipient
•Preparing the relevant documents for the orders (export, transport, customs)
•Daily monitoring the assigned orders and customer requests
•Solving issues regarding damaged goods, shipment delayed, etc
•Handling any issues, looking for solutions along with all the parties involved
•Escalating any problems, delays, inconsistencies
•Handling complaints related to logistics and return transports
•Proposing resolution for streamlining activities and taking part in projects to implement these ideas
Qualifications we seek in you!
•Communicative level of English.
•High School Degree (University graduate or Economic studies are an advantage);
•Customer service experience - would be a plus
•Similar experience in the field;
•Work experience with an ERP system (SAP -advantage);
•Personal culture and client management expertise.
•High motivation and ability to learn.
•Ability to work under time pressure.
What can we offer?
•Stable job offers - employment contract;
•Work in a multicultural environment;
•Various trainings (initiating, soft skills);
•Possibility of development;
•Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).