Sales Support Analyst - Spanish Speaker in Bucuresti

Job Description

All over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world.

Preferred Qualifications

Job Title Location Bucharest Department description and required skills ACS Sales Support

Team provides sales support activities for field sales organizations during the entire lifecycle of a deal and other billable and non-billable global operations activities.

The ideal candidate will have a successful track record in the following areas:

• Support, Consulting, Outsourcing or Services Sales
• Operations support previous experience will be an asset
• Fluent English
• Fluent Spanish
• Eager to learn high volumes in short time
• Knowledge of technical terms in HW/SW/Services
• Knowledge and Skills: Professional:
• Excellent communication skills: written and verbal;
• Aggressive self starter with a great attitude and strong organizational skills;
• Excellent verbal and written communication skills
• Knowledge of Windows, Outlook, Word, and Excel
• Has understanding of IT or service industry
• Projects a positive and professional image
• Strong data mining and prospecting skills
• Organized and close the details;
• Ability to manage multiple tasks simultaneously, including managing and prioritizing numerous projects in the same time, often under strict time constraints.
• Ability to work under pressure and tight deadlines despite the high demands of the working environment;
• Ability to communicate effectively and calmly;
• Flexibility in working hours, including availability outside the program during the week, weekends and legal holidays;
• Orientation towards results, being able to bring excellent results even with tight time limits;
• Ability to work with numbers and calculations.
• Technical:
• Fluent English language skills, must be able to read, write and speak professional English.
• Fluent Spanish language skills, must be able to read, write and speak professional in Spanish.
• Brief Description

  Sales support and operations support activities for field organizations combined with other billable and non-billable global operational activities.

  Detailed Description

  As a member of Oracle's Global Order Desk organization, you will handle requests to support sales field organizations to achieve their goals using company processes combined with LOB best practices. Your main responsibilities will be:

• Gather customer requirements to define the scope of the request in collaboration with various responsible teams like pre-sales, delivery, product management.
• Business analysis to match customer needs with Oracle products portfolio and customizations needed.
• Support field organizations on the entire lifecycle of a request with operations activities.
• Communication with stakeholders on any key stages of the process
• Answer in due time to standard queries related to the internal processes
• Make effective tracking for all requests handled
• Provide requester feed back at any steps in the process
• Support field organizations with approvals, queries, contracts, etc.
• Fosters internal Oracle relationships
• Participates in reporting and audit functions
• Job Requirements

  Good communication/negotiating/closing skills with customers/prospects. Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. Minimum 2 years relevant work experience. BS/BA needed.

   

   

   

  Detailed Description and Job Requirements

   

   

  Provides programs to improve operational efficiency, consistency, and compliance in support of the organization*s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
  
  Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.
  
  Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 2 plus years relevant work experience.
  
  As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

   

  Job

   

  :Business Operations

   

  Location

   

  :RO-RO,Romania-Bucharest:

   

  Organization

   

  :Oracle