Senior Customer Experience Specialist in Bucureşti

 

Candidatul ideal

 

​We are looking for an enthusiastic Sr Customer Experience Specialist for a multinational conglomerate company that makes a variety of commercial and consumer products, engineering services and aerospace systems for a wide variety of customers, from private consumers to major corporations and governments.

Requirements:

  • Bachelor’s degree (or equivalent experience)
  • Business fluent in written and spoken English, other European languages represent a plus
  • Experience working in a customer-facing role, preferably Customer Support in an international work environment
  • Experience using CRM/SAP and understanding CRM/ERP system business processes a plus
  • Knowledge of MS office skills (Excel, Word, Outlook, PowerPoint)

 

Descrierea jobului

 

  • Timely gather all relevant info to accurately respond to all customer queries related to:product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value.
  • Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received from sales).
  • Act as an active interface between customer, ISC, Logistics, Transportation, Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenue.
  • Performs regular backlog management activities to address customer requirements vs past due, blocked, incomplete orders and invoices, including system updates to reflect all order changes.
  • Supports all customer disputes regarding standard return transactions, defective items, damaged shipments and ensures fast resolution in collaboration with other internal departments.
  • Acts timely on all financial claims received from customer / Credit and Collection department by validating and performing financial corrections on disputed invoices.
  • Manages stock rotations claims from major distributors from an E2E process in front of the customer.

  • If you are interested please apply directly or send your resume to simona.milea@gigroup.com

Contact

Datele de contact vor fi vizibile dupa ce veti aplica!

Anunţ expirat
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