Our Quality Department in Brasov is looking for a new colleague to support the Customer Quality Team! As a Senior Customer Quality Engineer, you will:Coordinate customer complaints using quality tools (8D, 5Why, Ishikawa, FMEA);Follow-up of the corrective actions established together with 8D team;Approve and coordinate sortings in customer locations;Monitor and maintain customer portals;Be responsible to make the Risk Assessment: impact levels to customer, plant, Business Unit and Corporate;Be responsible to initiate the Task Force Meetings based on assessed risk level;Be responsible to know and apply customer specific requirements;Monitor Customer Performance Rating / Score Card: Analyze score card and coordinate improvement plan;Analyze customer warranty trend data;Monitor warranty costs;Check and approve warranty payment;Be involved in no Trouble Found (NTF) reduction activities;Support and coordinate cross-plant issues;Maintain lessons learned. What will you need to succeed:Knowledge of automotive technology;Fluent English (written and spoken);Very good PC knowledge (MS Office);Very good presentation skills;Knowledge of analysis tools ( OBD, FFA);Min 2 years experience in quality;Customer experience;Graduate in automotive engineering, mechanical/ electrical engineering or equivalent education, ideally with additional business skills. What we offer:Integration program in a professional, young and dynamic team;Competitive salaries (based on performance) & benefits;Health & wellness benefits (private health insurance, sport activities);Professional development opportunities;Stability;International work environment & traveling opportunities.
Senior Customer Quality Engineer with German in Ghimbav
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