Whether complying with regulatory requirements or managing financial transactions, addressing a single key risk, or working toward a holistic enterprise risk management strategy.
Wolters Kluwer Financial Services works with more than 15,000 customers worldwide to help them successfully navigate regulatory complexity, optimize risk and financial performance, and manage data to support critical decisions.
The Sr. Project and Program Manager provides project management services to all CIOX functional areas and GRC business units using the appropriate methodology for each project (e.g., waterfall, Agile, or a hybrid approach.).
You will work closely with stakeholders to develop and executes project/program plans to meet strategic objectives and goals. This includes managing day-to-day project tasks to ensure project teams deliver on project objectives within scope, schedule, and budget. Communicating appropriately with stakeholders including metrics (burndowns, estimates to completion, spend, etc.) is a key component of these services.
You will also supports CIOx functional areas and GRC business unit with best practice governance on a broad range of topics such as how to effectively on-board and off-board resources, how to document processes and procedures, how to create training materials, create effective change management plans, and administering some department tools/technology.
Responsibilities:
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Understands and supports the framework to ensure projects and programs are prioritizedand align to the GRC strategic roadmap and yield the desired results.
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Within the existing Program Services project framework,determines which methodology is required to effectively manage multiple inter-connected large-scale, complex programs.
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Builds a strong relationship with key program stakeholders to understand their strategic objectives and products/services.
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Articulates the program status and outcomes appropriately to all stakeholders, including making presentations to GRC executives.
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Builds a strong relationship with key vendors, contractors, cross-functional project teams and project managers to ensure all inter-connectedprojects are meeting scope, schedule and budget objectives.
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Works with Procurement to negotiate contracts as needed.
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Develops and implements effective communication plans, designed to drive strategic discussions with portfolio stakeholders; handles escalations or further escalates so that issues do not impact scope, schedule or budget.
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Develops resource estimates, and identifies subject-matter-expertise required to effectively staff multiple inter-connected large-scale, complex programs.
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Negotiates with resource managers on availability of all needed resources.
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Provides management and oversight for project managers to ensure project tasks and all necessary artifacts (e.g., charter, operating agreements) are approved and stored.
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Ensures thatproject managers utilize industry-standard project, program and change management best practices.
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Ensures that the project managers are helping their teams to Identify all project risks and creating plans to manage (accept, avoid, mitigate, transfer.)
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Ensuresthat all required program artifacts (charter, change requests, etc.) are executed and stored correctly; ensures that all project teams and project managers comply with methodologies established; conducts periodic audits to ensure compliance.
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Responsible for forecasting and control of the program budget (revenue and costs)to ensure the entire programrealizes the expected financial & business benefits (e.g., revenue, cost savings etc.).
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Provides a monthly (at minimum) program review to provide a rolled up report of all scope, schedule, budgets, and quality as per the established Program Services metrics.
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Identifies and helps remove program roadblocks. Servesas escalation path resource for project managers/project coordinators.
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Provides performance feedback about project team members to resource managers as needed.
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Ensure projects are closed upon completion (resources released, team celebrations and rewards are requested, lessons learned are conducted, and final status update is produced, etc.)
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Ensure that project managers/coordinators understand the closing process and available recognition/rewards available to teams.
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Maintains a high level of compliance and industry knowledge, including the trends that affect the financial services and insurance industries, our customers and WK
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Interact with other Wolters Kluwer departments and external agencies, customers, alliance partners, and industry associations as needed to facilitate development and to manage risks
Requirements:
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Bachelor’s degree in Business or Technical field (such as Computer Science, Management Information Systems, Business Management, Marketing, or related discipline).
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6-9 years’ experience managing multiple, large-scale, complex, cross-functional projects/programs such as software product development, product/service implementation or marketing.
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Excellentknowledge of Project/Program Management principles/methodologies (e.g., waterfall and Agile) and the ability to coach and mentor less experienced project managers.
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Professional certification (PgMP, CMP or A-CSM) and active participation in professional societies such as a PMI chapter or desire to achieve certification(s).
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Excellent working knowledge of the major technologies that support project managementincluding, but not limited to,Workflow tools (Gemini, JIRA, Smartsheet), back office ERP systems (SAP).
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Excellent process management skills — skilled at figuring out the processes necessary to get things done, knows how to organize people and activities, knows how to separate and combine tasks into efficient work flow.
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Excellent planning skills — can work with project team to accurately scope out length and difficulty of milestone, break work down into tasks, develop schedules for multiple, inter-connected projects and teams, anticipate and adjust for problems and roadblocks, measure performance against goals across the program, and evaluate results.
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Excellent communication skills (verbal, written and interpersonal) with team member, stakeholders and customers—effective in a variety of informal and formal settings.
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Excellent decision-making skills—can make quality decisions in a timely manner.
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Possesses strong conflict resolutions skills.
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Excellent ability to effectively cope with change and shift gears comfortably.
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Strong ability to thrive in a fast-paced, self-managing, team-based, dynamic environment
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Research and procurefunctional and technical knowledge and programs needed to support the programs.
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Proficient in Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint, PowerBI) and Adobe Acrobat to create effective project projections/forecastsand communications.
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Proficiency in English required.
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Proficiency in a second language preferred.
