Senior Support Engineer in Galaţi

Description Position at Wind River Senior Engineer – Technical SupportLocation – Galati (Romania)Reports to (Senior) Manager, Customer Support (based in Galati)Customer base – Worldwide In a world increasingly driven by software innovation, Wind River is pioneering the technologies to help the world’s leading technology companies power mission-critical intelligent systems. Our software is enabling the new machine economy and accelerating digital transformation across industries, including aerospace, automotive, defence, industrial, medical, and telecommunications.One of the major reasons for our on-going success is an unwavering commitment to the highest level of customer service, particularly at the technical level. This vacant role provides a fantastic opportunity to contribute to the EMEA team that helps deliver that outstanding support! Working within the Customer Support Organization, this role focuses on assisting customers Worldwide Specific Position Responsibilities: Provide fixes & workarounds to customers who are encountering problems on Wind River’s latest products.Assist customers in migrating from older technology platforms to Wind River products.Communicate effectively with customers to resolve technical issues.Communicate effectively with internal departments to help spearhead product innovations & improvements.Handle escalations.Document customer issues and resolutions accurately and thoroughly.Develop technical content, articles, and demonstration code for Wind River’s online support site.Mentor local & global Customer Support Engineers.Provide global support & remote training to customers.Assist customers as they transition from the proof-concept-phase to implementation and then towards final delivery and deployment.Education & Skill sets required:BSc in Software engineering, computer science, or similar technical degree.Fluent English French and/or German would be highly advantageousMinimum qualifications:At least 5 years of experience of software development experience.At least 2 years in customer facing roles.Strong communication and customer service skills (written and verbal).Strong troubleshooting skills.Attitude/approach:Mature communication skills; great listening talent along with a flair for accurate communication of details, and descriptionsComfort with multi-tasking: ensuring that appropriate priorities are made, no plates are dropped and keeping calmCreating, developing, and maintaining solid internal relationships with colleaguesSkills/experience:Expert knowledge of the following technologies: VxWorks, RTOS, device drivers, kernel.Expertise with Intel, PowerPC and ARM hardware architectures.


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