Senior Support Engineer - SBC - Communications in Bucureşti

 

 

Job Description

 

 

All over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world.

 

 

Preferred Qualifications

 

 

Department Descriptions

- Systems CommsGBU-Network TSC is the systems support group that provides support to the global customers in resolving their systems related software issues.

- This position is for a STP (Signaling Transfer Point) / Diameter Signaling Router (DSR) Technical Support Engineer and will providing support to the existing customer installed systems globally.

Job Description:

- As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

- A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities:

- As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

- Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

- You should be able to work with minimal guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Specific Skills :

- Demonstrated experience in one or more of these protocols (Diameter, Radius, SS7, SIGTRAN)

- Good knowledge on 2G/3G/4G networks and IMS/VOLTE environment

- Understanding of networking protocols TCP/IP, SSH, FTP, HTTP, DNS, SMTP, DHCP

- Understanding Virtualization and Containers concepts

- Analyze problem reports, replicate customer network environment and reproduce customer problems in our lab to troubleshoot technical issues.

- Escalate and follow up issues to the Engineering organization as required.

- Analyzing and debugging IP packet captures using Wireshark

- Interoperability/QA testing experience

- Track trouble tickets through problem resolution, and provide summary reports to customers.

- Excellent verbal and written English Language communication skills

- Participate in "on call" if required

- Limited Travel

Experience:

- 3+ years experience with Core Network products (2G/3G/4G)

- 3+ years knowledge/experience with IMS/VOLTE environment

- 3+ years knowledge/experience with LAN and WAN technologies

- Good understanding of Linux/Unix command line and OS troubleshooting

- Database experience

- Experience with Sigtran/ STP is a plus

- Experience with Diameter/PCEF/PCRF/GGSN/PGW/DRA is a plus

- Experience with Oracle DSR will be a plus

- Experience with Oracle STP will be a plus

- BS Electrical and Telecommunication /Computer Science/Management Information Systems/Science/ Engineering

 

 

Detailed Description and Job Requirements

 

 

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

 

Job

 

:Support

 

Travel

 

:Yes, 25 % of the Time

 

Location

 

:RO-RO,Romania-Bucharest:

 

Organization

 

:Oracle

Contact

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