Summary: The Service Delivery Analyst supports Tangoe to deliver an exceptional customer experience. This role provides critical support and management of customer fixed telecom carrier invoices.The Service Delivery Analyst should proactively identify process improvement opportunities and define system improvements based on client requirements and processes to enhance customer experience.Responsibilities:• Monitor client invoices to ensure all expected invoices are received and loaded into Tangoe’s expense management tools• Allocate client charges to appropriate cost center and General Ledger (GL) codes based on client rules• Resolve any invoicing/billing issues with telecom carriers• Maintain and reconcile telecom inventory• Work with cross functional teams to develop and enforce clear processes and procedures• Create, maintain and review customer action items as part of recurring operational status meetings• Maintain the highest quality customer service standards and attitude• Produce and deliver required reporting and invoice batchingSkills & Qualifications:• 2+ years of experience in similar role• Strong quantitative abilities with experience in database management, data gathering, and analysis• Proficient with business applications and Microsoft Office applications (Excel, Word, Access, Outlook, PowerPoint)• Knowledge of SQL and Business Objects a plus• Familiarity with telecommunications a plus• Excellent written business communication and verbal presentation skills• Strong analytical skills and knowledge of invoicing/payment processing• Strong customer service skills and the ability to work/adapt in a fast-paced environment• Self-starter with the ability to multi-task, manage work load, be accountable, and deliver resultsEducation:Bachelor’s degree or equivalent work experienceWorking conditions: Working from homeTravel <20%Tangoe reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Service Delivery Analyst in Bucuresti
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