Service Delivery Manager in Constanţa

English (advanced) About the position The Service Delivery Manager is responsible for ensuring delivery of a resilient business as usual service for large client(s) which meets the agreed SLAs. The role holder will co-ordinate the managed service provision for these client(s) across the Bravura service teams.Requirements descriptionMust have:Demonstrable experience in a client facing role,Flexibility to provide on-call management support to coordinate and manage incidents arising out of hours is required,Strong communication skills, including the ability to communicate effectively with both external client management and service providers,Effective problem resolution skills, with the ability to expedite resolution progress across different service providers,Strong influencing skills and proven ability to build strong working relationships with delivery teams and external stakeholders.Nice to have:Proactive approach to identify and drive change, and implement improvements where required,Ability to work under pressure and to tight deadlines,Understanding of the key processes within the Financial Services Industry and associated deadlines,Working experience within the Financial Services Industry,Educated to A-Level standard or higher, or equivalent.Your responsibilitiesManage the service delivery to clients, including high impact and escalated issues, providing a key focal point to interface with both clients and Bravura’s delivery teams.Define and drive the delivery of IT platform services to achieve the required SLA targets.Develop and implement a scalable service delivery model, in collaboration with Bravura’s delivery teams.Drive the operational readiness work programme for new clients to manage a successful transition from project phase to Live operations.Generate and present management reporting, including monthly service reports for clients.Identify and drive service improvements to enhance the client experience whilst optimising process efficiency.Manage change activities to ensure platform stability and supportability.


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