Candidatul ideal
Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. You'll be a problem-solver, device & software technician and more-all while being positive and professional.
And you'll also be a hero when you solve our customer's challenges.
Languages: advanced German and English
Descrierea jobului
Providing assistancе for usеrs working in thе hospitаlity industry (troubleshooting whеn it comеs to аpplications not working properly or issuеs with the distribution platform; this can be donе by connecting remotely, аssistаncе via phone or by mаil).
Thе assistancе provided is operational one (it explains the functionality of each tool) or technical (restarting servers, checking XML files, server logs).
The technician gives clear answers and escalates the case, if need be, to the appropriate team. He may operate remotely (by phone, email or using the tool for remote connection).
Description of tasks and activities:
Monitor the call flow
Monitor the mailbox
Monitor the personal mails
Welcoming kindly the user while on the phone
Complying with the user requests
Identifying the VIP users and adapting the answer based on the detailed instructions
Determining the type of request (evolution, question, incident)
Ask questions in order to understand the root cause of the issue or the reason of a particular demand
If necessary he/she may request the opinion of an expert
Transfer, if necessary, the case to a higher department
Follow up on each request
Respect contractual commitments: SLA
What we offer:
Permanent contract
Central building offices with excellent view on the city, top facilities and equipment
Competitive salary
Performance bonus
Meal tickets and gift vouchers
Training opportunities
Regina Maria medical package
Copayment 7Card
Massage at the office day
