Consider a new opportunity
This role presents a great opportunity to work for a growing, global IT Service provider. The role holders will be involved in delivering outstanding service in a dynamic and fast paced environment where they will be working with leading companies and the latest technologies.
- First point of contact for Customers for raising IT service incidents or requests via email, phone, instant messaging or any other agreed channel
- Monitor Customer infrastructure alerts using specific tools
- Log and classify each incident or request using Service Management tools
- Provide 1st level IT service support - perform troubleshooting and resolve if possible, perform Request Fulfillment
- Escalate incidents or requests to appropriate support teams in case resolution is not possible at SD level
- Keep Customer updated on agreed intervals, based on Service Level Agreements
- Provide details on cause, resolution or steps using non-jargon terms
- Act as an interface between Customers and Endava support teams
- What's in it for me?
- Get a full time
