Service Desk Coordinator in Bucharest, Romania in Bucuresti

Your tasks will include: * Solve and handle incoming tickets in the Service desk; * Monitoring of SLA compliance within the department; * Resolve problems or escalate as necessary in a timely manner; * Provide IT support related to hardware and software including remote assistance; * Perform user account administration in various systems; * Review and update Service Desk knowledgebase regarding processes and procedures. What we expect from you: * At least 2 years of previous experience at IT Service Desk, preferable in an enterprise environment; * Good English and Russian language skills, both written and verbal; * Ability to facilitate and support multiple tasks and real time support issues; * Being proactive in delivering high-quality customer service, work under pressure and independently if required; * Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.); * Experience using a ticketing system such as ServiceNow or similar, to manage workload; * In depth knowledge of Microsoft desktop operating systems (particularly Windows 10); * In depth knowledge of MS Office products. * Benefit from excellent rewards & competitive compensation; * Premium private health insurance modules for you and your children; * Personal time off plan to reward your loyalty, and additional 24 working hours for volunteering activities; * Meal vouchers; * Create your own benefits package including access to more than 5000 choices; * Grow your career with ongoing training programs, online learning platforms, Bookster, and many other programs helping you to develop your knowledge and skills set; * Feel Veeamazing with our wellness program, company-sponsored activities & organized team sports; * International environment with culturally diverse atmosphere and exposure to large projects. In addition, when we’ll be back at the office, please include this one too: * Enjoy modern facilities & free refreshments like snacks, fruit, and delicious coffee. To help us track our recruitment effort, please indicate in your cover//motivation letter where (vacanciesinukraine.com) you saw this job posting.

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