Service Level Manager in Timiş

Job Description

 

Our client, a leading global IT service provider, is recruiting for a Service Level Manager to join their project in Romania.

 

 

 

Position Title:

Service Level Manager

 

Position Type:

Permanent 

 

Start Date:

ASAP

 

Location:

Timișoara , România

 

Contact:

Bojan Ulemek |  +49 89 23 88 98 671

 

 

 

 

Qualifications:

 

 

  • BE/Diploma in computer science, Information Technology, Electronics & Communications with relevant experience.

  • 6 to 8 years of Experience in Service level Management

  • Knowledge of mobile network domains and functions (Network operation center , field, Project)

  • Expert Knowledge of Network Operations management

  • Knowledge of Stakeholder management

  • Extensive knowledge of IT outsourcing activities in a managed services environment

  • Commercial/finance/governance understanding

  • ITIL and ISO 20000 frameworks

  • Knowledge of all aspects of the IT functional and capability areas

  • Knowledge of business environment, service requirements and culture

  • Technical understanding with ability to translate into business concepts

  • Good knowledge of FTTH, GPON technology, IP Networking and protocols

  • Good Understanding Transmission domain

  • Good understanding of MetroE networks and Broadband networks.

  • Good knowledge of Vendor Management

  • Should have user level knowledge of Operation Support Systems / Network Management System tools, preferable to have experience on Netcool, Remedy

 

 

 

Must Have Skills:

 

  • Develop and maintain strong working relationships with key internal and external stakeholders, including Service Leads, Account Leads, Commercial Leads, Operational Capability teams, customers and suppliers.

  • Negotiate, agree, design, manage and maintain SLA's and associated credit structures as required.

  • Negotiate, agree, design, manage and maintain Operational Level Agreements (OLA's)) as required.

  • Proactively manage service levels, with the primary focus on prevention of failures and swift corrective actions when necessary.

  • Develop and manage Corrective Action Plans with Service Providers as necessary.

  • Work with Change Managers to understand the Service Level Management requirements for proposed new services and changes.

  • Responsible for Daily Service Review, Weekly Service Review and Monthly Service Review processes, ensuring they are run effectively.

  • Accountable for all aspects of Performance Management, including problem escalation and SLA management. Tracks escalated performance issues and disputes with Service Providers.

  • Drive continual improvement processes, ensuring that the client obtains the anticipated value and benefits from the relationships and associated contracts.

 

 

 

For more details contact: 

sales(at)manningglobal.com

Quoting reference: 

DE_MGBU_SLM11243

Or call Bojan on:

+49 89 23 88 98 671

View our latest jobs:

www.manningglobal.com

Follow us on twitter:

@ManningGlobal

 

 


 

 

 

If you know of anyone within your network who may also be interested in this position, would you please forward this ‘Email & Role’ to them. 

 

 

Contact

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