Support Consultant - Service Desk in Sibiu

Visma IT & Communications AS Visma IT & Communications AS is a part of the Software Government & Large Accounts division in Visma. Our vision is to be the preferred and relevant strategic partner of both Visma group companies and their customers. We enable them to achieve their goals by offering best in class tailored IT solutions that are secure, innovative, simplified and efficient. Our international teams are highly competent and specialised in their fields, and base their work on our wide knowledge of the Visma Solutions portfolio.About the jobVisma IT & Communications is looking for a passionate Support Consultant in the Service Desk department for the Windows area.You must have a drive to develop high quality processes that will run in an unusually complex technical environment. You will be a member of the Service Desk department, where your skills and contributions to manage our SaaS solutions and supporting tools will be very visible. You must love to help team members and to receive help from them. The team is international so you will use Dutch and English both written and orally. If the descriptions above fit you, and you can check several of the following bullets, Visma IT & Communications can offer you a very interesting work and very competitive terms. Your skills, experience and abilities:English proficiencyExcellent oral and written communication skillsSuperior analytical and problem solving skillsCommitment to quality with a passion for testingStrong ability to work independently as well as with highly cross-functional teamsRelevant education and experienceInterest in customer care and supportSelf-driven and solution orientedPositive and work well under pressureExperience in testing, releasing and maintaining web based solutions on Windows technology stack is an advantageEnjoys figuring out how to make systems fail in ways that help engineers improve their designsAbility to prioritise and gauge tests for maximum safety and improvement gains. Careful and detailed approach to safety-related testing and documentation.Tasks:Customer care via our ticketing and phone systemTroubleshooting and problem solvingDocumentation: create and keep up-to-dateDisponibility to work in shifts to cover our opening hours (8:00-18:00)Work with different internal teams to understand product domains and address documentation/training needsCommunicate technical issues (both verbal and written) in a manner that is easy for the customer to understandPossibly training more junior staff membersMaintain and grow a production environment in a way that makes the system increasingly maintainableWork to resolve a running queue of application support tickets and debug complex problems as they ariseWe will offer you:A creative working environment with the latest technologies and toolsGood opportunities for career development in a large international companyOpportunities to grow and learn, with access to in-house trainings, knowledge sharing forums, and online learning platforms like PluralsightAn exciting position in an international working environment (R&D community with more than 1000 employees)Work in agile teams with modern collaboration toolsCompany holiday apartments in Spain and FranceAttractive salary and benefits package (13th salary, medical insurance, pension PIII, seniority bonus, referral bonus, other bonuses for special events, Bookster subscription, meal tickets, monthly budget for flexible benefits)Why Visma?We have at our roots the Scandinavian work culture.Meaning we encourage each employee to work in their own style, support open communication, thrive on building trusting relationships, encourage flexibility from any point of view and put huge emphasis on work-life balance. Every Visma Romania employee is free to work from anywhere in Romania, to work from home as much as they feel it’s necessary and to come to the office when they feel it’s necessary. Visma teams have the necessary support to coordinate projects, make decisions and manage their time as they see fit. At the same time, life in Visma includes participation in technical courses, conferences, and the opportunity to add internationally recognized certifications to your experience - theory is then put into practice and the preferred method to do so are hackathons because it gives the satisfaction of bringing something new to the project. We also openly encourage employees to be themselves at work, but also in their day to day by developing hobbies and activities outside the office.We conduct background checks on relevant candidates through our partner Semac.