Support Engineer with AWS in Constanţa

Zabbix (nice to have) DNS (nice to have) Apache (nice to have) VMware (nice to have) Python (nice to have) English (regular) shift work (regular) Monitoring Tools (regular) Networking (regular) Linux (regular) ClearScale (headquartered in San Francisco, California, USA) - AWS Premier Consulting Partner has been offering a full range of professional cloud computing services for over 10 years, including architecture design, DevOps automation, refactoring and cloud-native applications development, integration, migration, solving all sorts of security issues (from just a security check to preventing cyber-attacks) and 24/7 technical support using the best advanced technologies.We're on the search for a Support engineer (NOC engineer, L2) who will play a key role in Clearscale's Managed Services team. In this role, you will be part of a team that supports company clients's cloud infrastructure health and service monitoring. This is a shift work (2x2) - 2 days day shift (9-21), 2 days off, 2 days night shift (21-9), 2 days off.Your daily tasks on the jobProvide first- to second-level proactive support for ClearScale's global customersClient' environment monitoring (* NIX-systems): actively monitor and maintain alerts, internal tickets, detection of bottlenecks, analysis of graphsAssist in troubleshooting all operative and infrastructure incidentsEstablish best practices for alerting and troubleshooting network events for the MSP Support teamMonitor the performance and capability of computer systems using diversified toolsPerform initial evaluationsWatch ticket queues to meet SLA requirements set and enforced by the ticketing systemCreate trouble tickets with the carriers for circuit issuesIn response to incidents, the Support engineer should carefully track and document all defects and resolutions in detailCollaborate with the technical support team and engineering team as neededCommunications with the customer in English (emails, slack chat, calls, work sessions)Must have- linux- networking - monitoring tools- shift work- EnglishNice to have:- Python-VMware- Apache -IIS -Nginx-DNS- Zabbix-Nagios- AWS- Windows Server


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