SW/App/Cloud Tech Support Associate with Portuguese in Bucharest, RomaniaAccenture in Bucuresti

The Application Technical Support Associate provides functional and or technical support for resolution of customer problems, incidents, issues, requests and queries. They liaise with other support teams, or product teams as required to resolve requests issues in a timely manner and ensures proper documentation, notification, escalation, tracking and follow up of all incidents. Customer Interaction Handling Problem Solving & Escalation Management Data Quality Service Level Agreement understanding/handling Organization skills, attention to detail and follow through to resolve any outstanding issues Good technical aptitude with an ability to learn quickly Fluent in Portuguese language and at least Upper Intermediate English Time management and administrative skills Written and verbal communication skills: manages internal communications and external/client communications Discretion, professionalism, confidentiality and judgment. Computer literacy and working knowledge of Microsoft Office Ability to operate office equipment (. printer, phone, photocopier, etc.) Team player with interpersonal and conflict management skills Self-Motivated, positive attitude and approach. Flexibility to take on additional responsibility and tasks when required To help us track our recruitment effort, please indicate in your cover//motivation letter where (vacanciesinukraine.com) you saw this job posting.