MAIN PURPOSE OF JOB The Talent Community Specialist is a part of the Global Talent Community team, and their primary role is executing the programs, procedures, initiatives, and special projects, as needed by their team. As a more experienced team member, they are also expected to be a source of truth for the above. They are responsible for introductory trainings of our external resources. All work must be based on upholding the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork. MAIN DUTIES The following is a non-exhaustive list of responsibilities and areas of ownership of the Talent Community Specialist: - Uphold the Welocalize brand and 4 Pillars of Customer Service, Quality, Innovation, and Global Teamwork - Social Media - respond to community enquiries in various channels with specific guidelines - Support Talent Community team and Quality team with specific guidelines - Deliver introductory training (internal and external): being able to explain and reason why we do things in a certain way - Be an expert in executing the functional area - Deliver weekly reports on the progress on the ongoing projects - Optimize our day-to-day procedures/programs Community Functional Areas Community Experience - Offer excellent customer service to our global supplier base, mostly through the use of our ticketing and knowledge management system, Zendesk, - Own employer level branding, with a focus on Social Media and other online messaging platforms Host great in person events to engage our supply base face-to-face Talent Acquisition - Recruit new talent into Welocalize’s Talent Community - Offer an engaging prehire experience o Constantly be researching and improving our recruitment channels Partner Success - Offer excellent customer service to our VIP suppliers - Ensure there is a consistent loop-back cycle that ensure Welocalize and our suppliers have full transparency into results and sentiment o Build regional supply strategies Talent Transformation - Understand what talent levels are available on the market - Build modules to address gaps between market available talent and current customer needs - Measure success of modules and constantly improve
REQUIREMENTS
- Education Level
- Bachelor's degree (B. A.) from a college or university in related field, or equivalent combination of education and experience.
- Experience
- At least 2-year relevant experience in functional area
- Experience in a fast-paced, client-centric environment, ability to adapt to Business needs
- Ability to stay organized and informed in such an environment
- Good communication skills, attention to detail, and self-driven with the meet tight deadlines are essential
- An objective, problem-solving mindset, mental flexibility and a “can do” attitude, having solution-oriented approach to every challenge
- Taking the initiative to proactively assess and mitigate risks
- Enjoys working in a team and derives energy from being within a team, contributing to the team's success
- Team-player with the ability to problem-solve and show initiative
- Basic Knowledge in Marketing/PR/Recruitment/Account management
- Social media knowledge on how it influences our customers, our brand and the impact we can have in handling feedback)
- Fluency in written and verbal English
- Strong computer literacy, MS Office, e-mail, internet
- Proven ability to learn new processes and tools
- Positive and energetic, thrives in all kinds of social situations, regardless of culture
- Knowledge of the localization industry desired but not mandatory
- Key Competencies
- Excellent Customer Service
- Naturally inclined towards Quality in all areas of responsibility
- Persuasive Communicator with a focus on transparency and building relationships
- Problem solver with a drive for Continuous Process Improvement
- Passionate about Learning
- Technical or Analytical mindset
- Thinking out of the box
