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Technical Analyst 2-Support-2000165OApplicants are required to read, write, and speak the following languages:English
Preferred Qualifications
If you have recently graduated a technical University and would like to start your career at Oracle or you have previous experience in HCM and/or in Customer Support, you'll have the chance to work in one of the most dynamic environments, offering your expertise in supporting our global customers for Fusion HCM. Oracle Customer Support is seeking talented people to be part of the Fusion HCM Cloud team. You will investigate, learn the latest technology, the upcoming fusion products and influence product supportability, usability, maintenance, installation/configuration, etc. It is a unique opportunity to not only define how Oracle Software Support will support Fusion products but also shape the product to benefit customers. Troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process - good SQL understanding is required Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists Responsibilities: Support Engineer is expected to apply support/development/implementation experience, a deep understanding of the underlying technologies, knowledge of business processes and support processes to interact with a broad spectrum of people within both Oracle and the customer(s) encountering issues during beta and production phases. Support Engineer is considered an emerging expert in the technical and functional areas, implementation strategies, setup, installation, configuration, and integration technologies and influences product design by providing feedback to development. You will be expected to master complex technical and functional areas and have the ability to suggest and/or create diagnostics and troubleshooting tools for the larger organization. You will also be instrumental in helping to define/refine the future support processes and help prepare the larger support team for the big release. Copyright © 2018, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. 1118 HCM Cloud Support Engineer Oracle Fusion HCM Cloud is constantly growing and so it our team. If you are skilled in SQL, have a customer / software support / implementation background and have a keen interest in Cloud, you may want to check this opportunity out . We work closely with Development, Product Management as well as other Oracle teams and partners. You will be the technical interface to customers and Oracle Partners for resolution of problems related to the implementation, maintenance and use of Oracle Fusion HCM Cloud Product. Routinely, you will act independently while researching, developing, testing and documenting solutions for customer issues. • Some experience in implementation, support, consulting and/or development in HCM • Communication skills with the ability to provide advice to both technically and non-technically aware customers • Diagnostics and troubleshooting abilities • Knowledge of SQL – medium level • B.S. degree in Computer Science, Information Technology, Engineering or equivalent work experience • Fluent in English – both written and verbal
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer
inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Job
:Support
Travel
:No
Location
:RO-RO,Romania-Bucharest
Job Type
:Regular Employee Hire
Organization
:Oracle