Technical Customer Support in Bucuresti

Fun and professional team.Full-time employment.Opportunities for growth & development.Competitive wages and opportunities for bonus.Non-corporate team environment.Activities and team-buildings.Flexibility to work between the hours of 4 p.m. and 5 a.m. in 8-hour shifts (Bucharest time) includingSundays and holidays.Introductionone of the coolest players in the software industry, is looking for a passionate Technical Customer Support Agent, eager to grow and develop in the fastest growing industry; check out the details below and make sure that you are one of the first applicants; looking forward to meeting youRequirements- customer oriented;- strong commitment to providing exceptional customer service;- strong problem-solving skills; - able to negotiate alternatives, knows when to escalate a problem or when to ask for assistance;- ability to manage multiple applications at one time; - understand the concepts of browsing, search engines, and other web/mobile based applications;- experience in using Windows, Android and iOS device(required);- strong written and verbal communication skills (required); - proficiency in English(required);- helpdesk and user support experience (preferred).InformationOrganisation/DepartmentJob description- flexibility to work on pm hours;- support our customers as the first point of contact (by phone, chat or e-mail);- provide solutions to their technical/billing issues;-help new and existing users have a great experience using our product;- be the voice of our customers internally: see that the top issues and requests each week are heard by the development/management team.