Technical Customer Support in Galaţi

Description Position at Wind River Wind River believes that some things are so important they simply cannot fail. That is why we exist. Wind River software has been running the computing systems of the most important critical infrastructure that demand the highest standards for safety, security, performance, and reliability. Found in more than 2 billion devices, Wind River is pioneering edge compute technologies to accelerate the evolution from automated devices to autonomous systems and we have a place for you! ABOUT THE OPPORTUNITYThe team you will represent is pivotal to Customer Success OrganizationYour contribution in this role will impact the success of Customer Support TeamThe focus of this role is assisting Premium Support customers Interface & Collaboration You will be an integral part of the CSO-RO groupYou will collaborate with Engineering and Professional Services ResponsibilitiesAssist customers with technical issues, including configuration and product usabilityGather required information and triage customer issuesLog analysis and root cause identificationDevelop and maintain excellent relationships with all customersManage numerous customer issues simultaneously and prioritize accordinglyDocument customer issues and resolution accurately and thoroughlyDevelop technical content, articles, and use-cases for on-line support siteProvide input and liaise with various internal groups regarding the product: Engineering, Documentation, Education Services, Product Verification, Professional Services, Sales, etc.ABOUT YOUCore Competencies & Demonstrated SuccessDemonstrated knowledge in virtualization, containers (Kubernetes)Linux platform working experience including kernel and user spaceFamiliar with C/C++, Python and Shell programmingOpenStack, and cloud computingExcellent interpersonal, communication (oral & written), and presentation skillsExcellent debug and troubleshooting skillsExcellent ability to handle a large volume of issues and prioritize accordinglyAbility to work in a dynamic, sometimes fast paced, customer facing environmentQualificationsBS/BA, BSCS/BSEE preferred, plus minimum 3 years of related experienceMinimum 3 years’ experience working in a customer facing, support roleExperience in virtualization and cloud computingFundamental telecom knowledgeFunctional networking knowledge: network stack, switching, routing, etc.Self-motivated, independent, and comfortable working directly with customersBenefits & PerksCompetitive Benefits PackageBirthday and Volunteer Time offPrivate life, health and travel insuranceFlexible working hours