Technical Support Engineer Level II – Bucharest in Bucuresti

Why join us If you have a good understanding of Cloud Computing and enjoy providing great customer experience, come work with us at Webhelp. We are looking for a talented Technical Support Engineer Level II with experience in development to join our client’s Cloud Platform support team based in Bucharest. Our client is the world’s best-known and accessed search engine. What you will be doing at Webhelp As part of our team, you will: Provide technical and developer support to customers using client’s office app products, solutions and APIs Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions Work closely with internal support teams to improve our client’s products Provide assistance and guidance to users through public forums (third party and client-owned) We’ll be a great match if you: Have experience in troubleshooting API problems Can read and understand code as well as write code samples to reproduce customer issues Have strong troubleshooting skills including the ability to read and understand logs and stack traces Are familiar with: Cloud computing Web protocols (HTTP, TLS, HTML, CSS, etc.) SQL (any dialect) Google Workspace APIs and/or Apps Script OAuth Can research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, etc.) Have a strong sense of business ownership and customer focus Desirable Skills: Proficiency in at least one of the following: Java, Python, PHP or Go Experience with Platform-as-a-Service (PaaS) You appreciate our values of recognition, integrity, unity, commitment and you are eager to create the ‘wow’ too. What we offer Competitive salary package Opportunities to advance to a level III position 2-month paid training about the project (we will disclose the name of the Client at the first phone interview) Continuous training and certification within our Client's products Teamwork in a multicultural environment, social activities and personal development This is a full-time position based in Piata Victoriei, Bucharest: you will work 5 days a week, 9 hours a day with a 1-hour break. Who we are Webhelp is a global organization with over 60,000 employees and headquarters in France. Webhelp Romania is the digital hub of the Group and one of the main multilingual sites. We develop memorable customer experiences and business solutions for some of the most recognized brands. Our mission is to make business more human. If this sounds like you, join us in Bucharest! Webhelp Romania is an equal opportunity employer. Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity or any other classification protected by applicable national laws.