We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.WHAT YOU WILL EXPERIENCE IN THIS POSITION:In this position, you will get to:Actively provide technical support for all Thermal products via phone, email and Online Chat for our channels, Inside and Outside Sales as well as Customer Service.Answering questions of customers by telephone and in writing concerning technical queries, prices, delivery times, orders & tenders.Primary point of contact for troubleshooting installation issues & start-up assistance for thermostats.Primary contact for engineered solutions for nVent applications using standard products and creation of quotes for these applications.Heat loss calculation of piping and equipment’s.Electrical floor heating designs.Process technical offers to customers for the EMEAI marketOffering technical & logistical support to the external Sales Engineers in their day to day job.Working closely together with our Customer Care & Inside Sales department.Maintaining quotations within the ERP/CRM-system.Concluding sales for smaller level quotes.Handling customer complaints related to technical mattersKnowledge of product approvals and suitability of use for each application.Participate in marketing initiatives including sales trainings, product launches, and promotion campaigns.Project Management and engineering for some specialty customers.Lead Management of inquiries from the website for downloadable software and general inquiries.Refer RFQs coming from the website for standard products to correct avenue for quoting.Manage processes for software registration and support.Know your nVent counterparts and share business practices with them.User of ERP and CRM for capturing design quotes and contacts at end user accounts.Manage & create quotes from E-Commerce users for configured products.Capture contacts and comments when troubleshooting and start-up support are provided to end use customers.YOU HAVE:Hold a Bachelor or Master Degree (Electrical, Mechanical)Experience:Call Center phone systemERP/quote management systemCompetency in Microsoft Office and web based design softwareProficiency in Architectural and/or Engineering drawings (process flow, electrical one lines, piping schematics)Ideally some experience working with channels and electrical distributionSkills:Ability to multi-task and juggle shifting priorities to satisfy customer requestsLanguages: advanced level of English and French or German, Dutch will be a plusStrong communication/interpersonal skills especially over the phoneTechnical aptitude for product knowledgeAdvanced Computer literacy: Microsoft Office Suite, AutoCAD, BluebeamProblem solving under adverse time constraintsCapable of working with Shared Email and phones: Team environmentThis person should possess a “can do” attitude and be expected to learn product information quickly.Team player: have a positive and constructive impact on the team; professional attitude towards different positions working closely with within the operations organizationCapability to follow standard work processes and help create them when neededWE HAVE:A dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every dayWe are a $2 billion, high-performance electrical company with a dedicated team of 8,800 people and trusted brands such as CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER. Known for innovation, quality and reliability, our products connect and protect, consistently delivering value to industrial, commercial, residential, energy and infrastructure customers.Commitment to strengthen communities where our employees live and workWe encourage and support the philanthropic activities of our employees worldwideThrough our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate moneyCore values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:Innovative & adaptableDedicated to absolute integrityFocused on the customer firstRespectful and team orientedOptimistic and energizingAccountable for performanceBenefits to support the lives of our employeesAt nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.
Technical Support Specialist in Ploieşti
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