Candidatul ideal
The future is what we make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?
We have an opportunity for a Senior Technical Support Specialist (Rotational Shifts) to join our Safety & Productivity team in Bucharest. The Senior Technical Support Specialist is the primary customer facing Technical Support contact for customers, both external as well as internal. Primary responsibility is to help customers to solve technical issues and to answer any questions about the features and capabilities of the Enterprise Mobility products.
Descrierea jobului
Senior Technical Support Specialist (Rotational Shifts) responsibilities
• Remote diagnostics, troubleshooting, analysis and resolution of support issues.
• Follows established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax).
• Works effectively with management and customers to quickly solve problems as they arise.
• Properly log all information into the problem management system.
• Maintains a high degree of technical knowledge relating to assigned customer or products.
• Contribute authoring, reviews, and updates of knowledge relating to assigned customer or product.
Qualifications
• University degree or in process of obtaining one
• Previous experience on a technical support role or a direct customer interaction role
• Technical knowledge on major platforms including but not limited to iOS, Android and Microsoft OS
• Fluency in English - conversational level
• Good interpersonal and verbal & written communication skills
We offer
• A culture that fosters inclusion, diversity and innovation
• Market specific training and on-going personal development
• Career growth opportunities;
• Experienced leaders to support your professional development;
• Dynamic and international work environment;
If this is your dream role, then we'd love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
