Overview
User Support Specialist - Iasi, Romania
We are looking to backfill the post of User Support Specialist into our Iasi team.
Joining a team of ten, you will provide administrative support to the Project Delivery Teams and Helpdesk, by creating, maintaining and verifying user accounts in a timely and accurate manner.
Key Accountabilities/Decision Making & Influence
- Set up, maintain, deactivate and verify the following user accounts in accordance with QMS;
- Trial Manager Accounts;
- eLearning Accounts;
- Netsuite Client Portal Accounts;
- Trial eConsent Accounts;
- Respond to requests from both internal and external customers quickly, efficiently and accurately;
- Other responsibilities assigned as required.
Diversity and Inclusion Competencies
- Dedication and commitment to promote diversity, multiculturalism and inclusion in all work activities
- Ability to collaborate in diverse teams to foster productive outcomes.
Knowledge, Skills & Attributes
- Must be customer focused for both internal and external customers;
- Must be a team oriented person with a “can do” attitude;
- Must have experience with Microsoft Office;
- Must have superior communication skills, both oral and written;
- Must be able to work under pressure;
- Must have exceptional attention to detail and accuracy;
- Must be detailed and results oriented;
- Must have solid time management, communication and organizational skills;
- Must have flexibility to adjust to shift schedule.
At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
