B2C TelesalesManager
We are looking for an experienced Telesales Manager , a leaderwith anentrepreneurial spirit, a real passion to grow business and build collaborativepartnerships to head upour Telesales channel .
As a Telesales Manager you will be responsible fordeveloping and implementing our Telesales strategy in the Sales&Distribution Department.
To ensure success in this role you should have experience in Telesales (telecomindustry is a plus), in business development, advanced strategic & managerial skills.
If you are a driven and self-motivated individualand you enjoy team work, but aren’t afraid to manage challenging projectsindependently either, you are welcomed in an environment where you can use yourexperience at high level, develop, evolve and learn new skills and information.
Here’s what you’ll do in your future role:
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in charge with developing and implementing the TelesalesStrategy in the Sales& Distribution Department
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manage the relationship between Orange Romania andour partners that provide Telesales services
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make sure that ourTelesales Partners are constantly up to date with Orange procedures, offers,sales strategy etc.
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monitorour partners’ sales performance& proposes improvement actions (SalesKPI follow-up in order to reach operational and financial targets)
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assesscosts of each campaign, competition, and supply and demand to identify bestcommissioning systems
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estimatesales volume and profit for current and new campaigns.
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leveragedata/analytics to identify relevant consumer/customer insights, to developwinning plans and grow the business
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Designand implement strategic plans to reach telesales targets
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overseethe design of specific tools and instruments that Telesales partners need (ex.Special Orange offers created for partners, KPI monitoring tools etc.)
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know granularly the key business drivers todefine success, design and execute plans
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developand implement extensive incentive systems, to make sure that Telesales partnersare motivated and generate value both for themselves and Orange Romania
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developand promote weekly, monthly and quarterly sales objectives.
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draft detailed and accurate sales reports
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createpeople development tools/ programs in order to help Telesales partners maintainthe engagement of their staff
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actas a single point of contact for Telesales partners with Orange Romania
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makesure that the Telesales strategy is aligned with all the other SalesDepartments in Orange Romania, to assure a coherent and multi-channel customerExperience approach
It’s important for us that you have:
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Previous Telesales experience, min. 3 years’experience
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Experience in telecom industry is a plus
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Experience in Retail is a plus
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Advanced knowledge of MS Office, analytics skills
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Strong written and verbal English communicationskills
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Experience in team management
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Capacity to manage various projects and work to tightdeadlines
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University degree
Our future colleague must have strong:
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Communication skills
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Strategical thinking
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Leadership Skills
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Negotiation skills
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Ability to prioritize
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Teamwork skills
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Analytical skills
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Problem-solving skills
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Initiative and pro-activity
If you see yourself in the description above, apply and let's have an #Online talk!
We are looking forward to meeting you!
Orange Team
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