Candidatul ideal
- Advanced level of English and French (both written and verbal);
- At least 6 months of experience in Outsourcing/Shared Service Center environment;
- Excellent interpersonal and communication skills to help our community in a tactful and diplomatic manner;
- Ability to balance fraud prevention alongside a positive customer experience;
- Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities;
- Solution and outcome-oriented;
- Strong investigative ability, internet research, organizational, and analytical skills;
- Desire to work in fast-paced and rapidly changing environment, ability to multitask, learn and adapt to new technologies;
- Ability to remain calm in time sensitive situations; able to prioritize and respond to user and cross-functional team needs;
- Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users;
- Detail oriented: you do your due diligence when completing an investigation.
Descrierea jobului
- Educating usеrs on how to maintain sеcurity аnd sаfеty while using customеrs plаtform rеsponsibly;
- Maintain Subjеct Mattеr Expertisе of еithеr Account and Contеnt Intеgrity, Pаymеnt Frаud or Usеr Knowledge operations to succеssfully complеte core work and escalations;
- Develop and maintain a comprehensive understanding of the purpose of Trust Operations;
- Investigate complex situations and potential fraud surfaced in high volume queues;
- Demonstrate ability to comprehensively document investigations;
- Understand our risk systems and investigate account patterns through data analysis;
- Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes, etc;
- Identify market trends and product vulnerabilities. Create data-backed recommendations to respond to trends and to reduce vulnerabilities;
- Maintaining high levels of confidentiality while performing investigations;
- Demonstrate great judgement and be open to sharing what you know with others.
