Responsibilities
Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators);
Has in charge the maintenance of various data and logistics aspects – events, milestones, rates, spot quotes, register information in the operational system etc.
Responsible for Monitors data accuracy reports;
Notifies third parties about data inconsistencies and ensures follow up until problem liquidation;
Update Schenker systems with relevant data provided by external sources or internal systems;
Participate in periodic calls with customers: Operational calls, service review meetings and act as back and support for colleagues. Qualifications Desirable logistics background and experience in a similar role. Evidence of a previous customer-oriented role is a plus;
Ability to manage high workloads by prioritizing. Time-management skills;
High level of attention to details and accuracy correlated with good understanding of numbers;
Ability to work effectively in a customer driven environment, both individually and as a team player;
High level of attention to details and accuracy;
Self-motivated, enthusiastic, meticulous and result-oriented;
High level of proactivity and flexibility;
Experienced in MS Office (Excel, Word, Outlook etc.). SharePoint basic knowledge;
Efficient communication skills, both written and verbal;
Fluent spoken and written English (academic qualification preferred);
Responsible for adequate stakeholder management;
Rigorous and transparent working style that ensures efficient task completion.
