DG - O2C - Assistant Manager - Arhitect in Bucuresti

Responsibilities • Processing orders / customer requests • Booking of Orders in the ERP system • Handling customer requests • Ensure resolution to customer requests • Follow-up on pending items • Reporting • Offering information to customers via e-mails/phone; • Updating ERP regarding clients, supplies, pricing; • Gathering information from logistics partners and informing customers regarding availability and deliveries; • Creating orders (SOs) in the ERP system; • Offering resolutions for internal updating requests: credit/ debit notes, reimbursements; • Building a relation with clients and sales representatives; • Checking and solving potential issues between client purchase orders (PO) and system information; • Communicating with the warehouse and forwarders and efficiently handle the delivery process to ensure return of goods to the final recipient • Preparing the relevant documents for the orders (export, transport, customs) • Daily monitoring the assigned orders and customer requests • Solving issues regarding damaged goods, shipment delayed, etc • Handling any issues, looking for solutions along with all the parties involved • Escalating any problems, delays, inconsistencies • Handling complaints related to logistics and return transports • Proposing resolution for streamlining activities and taking part in projects to implement these ideas Qualifications we seek in you!Minimum qualifications • Communicative level of English. • High School Degree (University graduate or Economic studies are an advantage); • Customer service experience - would be a plus• Similar experience in the field;• Work experience with an ERP system (SAP -advantage);Preferred qualifications • Personal culture and client management expertise. • High motivation and ability to learn. • Ability to work under time pressure. What can we offer? • Attractive salary; • Stable job offers - employment contract; • Work in a multicultural environment; • Various training (initiating, soft skills); • Possibility of development; • Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).