Dispatch IT Technician - Targu Mures in Mureş

 

Be part of us

 

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

 

Your Tasks

 

As a Dispatch IT Technician you will be in charge of providing IT support services in the area of Targu Mures to one of our most imporant customer.

Main tasks will be:

  • Install, upgrade, support and troubleshoot Windows and any other authorized desktop software / applications
  • Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
  • Perform general preventative maintenance tasks on devices and software
  • Follow and execute instructions provided by Subject Matter Experts
  • Provide onsite hand and eye support to Customers
  • Accurately record, update and document requests using the IT service desk system
  • Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
  • Contribute towards reporting as per customer requirement

 

Our Requirements

 

  • At least 2 years of experience in the IT field or in a IT related area
  • Comprehensive understanding of full range of Enterprise IT Services
  • Detailed knowledge of installation and site environmental support solutions
  • Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways
  • Proficient Field Technical Support skill set
  • Proficient knowledge of common Operating System platforms, installation and troubleshooting skills (Windows, Mac OS – desired but not mandatory)
    Good knowledge on Hands and Feet
  • Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint, etc.)
  • Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
  • Broad experience of IT with basic understanding of Networks, Servers and Telecoms
  • Experience including remote control of PCs and video conferencing knowledge
  • Knowledgeable of basic IT asset management concept (updating Asset Management system)
  • Strong communication skills verbal and written
  • Fluent in Romanian and English
  • Strong Customer relationship building skills
  • Proven capability in client management in the context of demanding service level based contracts with penalties associated with below
  • Driving License
  • Availability to travel 

 

Your Benefits

 

  • A secure job in an exponentially growing international company
  • Taking responsibility of exciting projects with diverse challenges
  • Wonderful team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Mentor programme for an easy start for new employees
  • Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes

Contact

Datele de contact vor fi vizibile dupa ce veti aplica!

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