Engineer 1st Line in Bucuresti

 

Your day to day:

 

  • 1st Line Operations of Vodafone Network in a multi-vendor environment.
  • Monitors and maintains Vodafone Romania Network RAN/CORE/VAS, dispatches field and 2nd line personnel, performs network troubleshooting activities, provides reports and follow up in order to reach the agreed Network and NOC KPI’s.
  • Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for Vodafone Network elements.
  • In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.

 

With these activities you will have a great impact on our business:

 

  • 24h/7days monitoring of the Vodafone Romania Network, using umbrella fault management systems specific tools and NMS’s;
  • Providing Incident management and technical resolution of network faults and timely escalation to 2nd line when required;
  • Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;
  • End to end Incident Management throughout the Incident lifecycle;
  • Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities in case of outages;
  • Participates at internal and external training sessions in order to continuously improve his/her technical skills;
  • Delivery of a world class customer service experience;
  • Create and submit knowledge article to increase 1st line resolution rate;
  • Maintain & update NOC processes and procedures;
  • Ensuring faults are escalated and resolved within the customer contracted Service Level

 

With these skills you are a great candidate:

 

  • Knowledge of telecommunication services, networks and technologies (GSM, UMTS, LTE, IP, IMS, EPC, VoLTE);
  • Capable to understand and to work with different Windows applications or web based;
  • Good communication skills;
  • Team working oriented;
  • Gained an IT qualification e.g. CCNA (or working towards)
  • Good Knowledge of English.
  • University degree (or student): faculty of Electronics, Telecommunications, Information Technology;
  • Nice to have: 1-2 years of experience in Operations and Maintenance activities.

 

Sounds like the perfect job? We’ve got even more to offer:

 

  • In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of and technology changing company
  • Flexible Vacation – Take time off when you need it, we trust you!

#_VOIS

Contact

Datele de contact vor fi vizibile dupa ce veti aplica!

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