Floor Manager - Internal Candidates accepted only in Voluntari

<p>Ezugi is a live dealer casino platform with multiple subsidiaries in 5 countries, providing real-time services for online gambling operators. The company has been constantly growing for the last 5 years and has subsidiaries in the USA, Costa-Rica, Latvia, Malta, Bulgaria, and Israel. We have a tight Romanian development team and we hope to add a few more talented developers in 2022. Ezugi is a company where teamwork and collaboration are encouraged, excellence and innovation are rewarded, and has built a reputation as a top employer for the Romanian development market.</p>Application CriteriaMinimum 1 year of online casino experience in a similar role (Service Manager / Customer Support)  ORMinimum Dealer 4 position OR Previous land base casino as Pit-Boss (2 years) or Inspector (minimum 3 years)No DR last 6 months prior to the applicationNot more than 2 explanatories last 6 months prior to the applicationNot more than 4 lates (less than 25 min.) last 6 months prior to the applicationMaximum 4 days of medical leave last 6 months prior to the applicationAbout You Hard SkillsAdvanced English (Reading / writing / speaking)Solid knowledge of casino gaming proceduresComputer Skills (MS Office / Google Drive / familiarity with back-office type of databases)Soft Skills & Personal TraitsIntegrity, Strong work ethic, Responsible, Team player, FairnessKind, Adaptable, Confident, Positive, Constructive, Curious mindset, Open minded, Eager to learn more Ability for high level communication, High level observation skillsAbout the RoleMainly 2 roles to be performed: Shift Administration: Assigning Dealers and Shufflers to the tables/positions and make sure that all the positions are always coveredFloor Management: Monitoring physically all the aspects of the operations and making sure all the policies and procedures of the company are followed. Resolving or escalating issues and registering / reporting incidents accuratelyIn addition: - Being an example and enforcer of the company culture and core values, knowing company’s code of conduct, rules and procedures- Providing the highest possible level of assistance and guidance to subordinates- Answering to the needs of the employees, in case an issue cannot be solved, escalating it immediately to the relevant department- Ensuring the gaming table operations to continue fully and without interruptions- Obtaining and providing a high level of customer service through supervision and performing- Establishing and maintaining a high level and effective communication, collaboration, and coordination with relative departmentsConditions- Working program: 8 (eight) hours/day, 5 (five) days/week (including if the case on Saturday or Sunday), according to Internal Regulation.- Department functions 24/7, so there are morning, afternoon and night shifts- Public holidays and night hours, weekend hours are paid accordingly- Traveling: Not required- Professional training: Attending the professional trainings organized by the company


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