Job Description
Duties and responsibilities:
As a member of the local team, working for the HR Service Center for HR queries, you will provide administrative support to an outsourced Personnel Administration service, performing one or more of the following duties:
- Process candidate forms, record statistics and handle highly confidential material
- Answer general inquiries in various areas of Human Resources
- Answer specific questions in areas such as:New Hire administrationEmployee and employer-initiated changes
- Preparation and quality check of output documents to the client or third parties
- Maintain applicant databases
- Provide information to employees on matters pertaining to personnel forms and records
- Compile data for analysis and reporting, and may perform routine analysis
- Assist employees through phone and email contact in the completion of appropriate forms, calculation of benefits or premiums
- Maintain internal database files and tables and develop custom reports to meet the requirements of Human Resource management and staff
- Manage the recruitment records of potential employees
- Book the candidates for selection stages
- Book interview rooms
- Email confirmations to client’s staff and candidates
- Contact the recruiter to give feedback to the candidates
- Manage marketing events records
- Convert candidates’ foreign qualifications to UK equivalents
- Manage online test records
- Manage documents related to travel expenses
- Offer guidance with general or specific queries that might appear during the selection process (from candidates, client staff, prospective candidates (3rd parties)
- Source staff for selection events
- Manage cancellations
- Arrange logistics for selection events
- Pull out reports, manage and update personal spread sheets and shared trackers with candidate/ event details.
Requirements:
- Experience with administrative tasks
- Bachelor studies graduate or undergraduate, preferable in HR area or related area
- Experience in Customer Service or HR Services
- Good communication skills, both written and oral
- Very good level of English
- Knowledge of any other European language may be an advantage.
Preferred Skills:
- Flexible and proactive attitude
- Good team working skills and able to work autonomously on assigned tasks
- Ability to multi-task, prioritize work and manage time based on business needs
- Excellent administration skills and good organization skills with attention to detail.
- Advanced problem solving and resolution skills to include when to escalate and identify trends.
- Comfortable with direct client contact
- PC Skills: Word, Excel, Power Point, Outlook are a must
