Description
- Ensuring and controlling defined support processes (incident management, user requests, change requests);
- System configuration based on functional requirements;
- Coordinating all quality management activities; Planning, controlling and participating in the implementation of functional integration and performance testing;
- Further development of quality assurance and test methods; Central contact for external service providers (product management);
- Central contact for IT;
- Control of the global Key User Group;
- Creating technical concepts and operation documentation; User authorization;
- Participating in global projects and support of projects during the rollout;
- Preparing and performing Reviews.
- Qualifications
- 3-5 years relevant work experience or completed;
- Well developed written and oral communications skills;
- Practical experience in international environment beneficial;
- Advanced writing, reading and speaking English skills;
- IT experience (especially in the interface management) is an asset;
- Good user knowledge of SAP, cloud based systems or equal HR applications desirable;
- Experience within complex organizations;
- Good knowledge of MS Office;
- Basic knowledge of web technologies;
- Handling of Ticket systems;
- Willingness to work independently and to travel;
- Ability to work in a team environment;
- Intercultural Competence.
