IT Support Engineer in Bucuresti

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential. The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential. Want to be a part of our team? Working at NTT The IT Support Engineer is the main in-country representative of the European IT organization. He is the interface between the local business organization and IT. In this structure they are the single point of contact for our internal clients (end users) ensuring their IT systems are running fine, allowing them to support NTT’s external clients. This includes the installation, configuration and maintenance of the IT infrastructure systems. The analysis and resolution of incidents and problems in a timely and accurate fashion and the provisioning of assistance to our end users are the other main parts of the role. They will need to understand the local country’s requirements and ensure they are being considered in the overall IT strategy and in the coordination and prioritization of the IT tasks They will advise the end user how IT can support the business to optimize the outcome of their work. What we expect you to do Customer relationship: Gather accurate details relating to user queries or problems, log the calls on Europe IS’ IT Service Management application and provide technical support by means of telephone, remote or desk side support whilst always being empathetic to our clients’ needs and ensuring we deliver a very high level of customer service Incident Management: Ensure that all reported incidents are logged within Europe IS’ IT Service Management application, then either resolved in person or allocated to an appropriate Support Engineer / Specialist to ensure that they are solved within the defined SLAs. Once an incident has been resolved the incident ticket must be closed in accordance with appropriate information being captured. Configuration Management: Managing of IT assets like desktops, laptops (end-user) equipment in our ITSM application ensuring a clean CMDB is maintained. End User Provisioning: The setup, change or removal of end user IT equipment. This includes PCs and end user applications, setup of users on the telephony systems, etc. Support: Provide support to end users to resolve issues in a timely manner whilst maintaining a high-level of customer service. We place our clients at the center of everything we do. Working with others: The Europe IS team is multicultural and operates within a virtual team, building and maintain strong relationships with your colleagues is key to our success What will make you a good fit for the role?