Job Description
We are looking for experienced IT Professionals in our IT Support Area for our location in Timisoara, Romania.
The person must have IT Technical Background (minimum 2-3 years of experience), to be capable in offering remote IT 2nd/3rd Level Support for our global clients, with main responsibilities as follows:
- Management of Enterprise Infrastructure based on Intune/XenMobile/Airwatch solution
- Ability to troubleshoot and resolve Blackberry/Intune/XenMobile/Airwatch issues
- Configuring Blackberry and GOOD servers to work with exchange mailboxes;
- Manage of Blackberry user accounts, including creating, adding, deleting and changing as necessary;
- Engineer, install, and monitor Blackberry server and devices;
- Provide step-by-step build and configuration documentation;
- Troubleshoot system configuration and performance problems, and conduct technical diagnostic analysis to determine the source of the hardware and/or system problem and perform data recovery if necessary;
- Prepare necessary reports;
- Monitor IT system logs and report any anomalies (., potential security incidents, application errors, low resource warnings);
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Effectively communicate directly with technical and management personnel;
Job Requirements
- Education : Preferably Computer university degree or a similar qualification.
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Professional experience/knowledge
Background Requirements:
- At least one MMD technology experience with support and troubleshooting;
1-2+ years related work-experience;
Technical Knowledge and skills:
Proficiency with Microsoft operating systems and software; BlackBerry Device operating system and troubleshooting; Basic level networking skills: TCP/IP; Basic level server configuration, testing and troubleshooting; Knowledge of smart phone and tablet technologies (Blackberry, iPhone, iPad etc.) for enterprise networks; Proficient with Microsoft Exchange Server A good understanding of Active Directory - Social Skills and competencies : Analytical Thinking; Information Acquisition; Attention to details; Interacting with people; Teamwork;
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Foreign Languages : Strong working knowledge of English (verbal and written) it’s a must;
French or German – advanced would be a big plus;